Returns & Exchanges Policy

Returns and Exchanges Policy for Hayza


      At Hayza, customer satisfaction is our top priority. If you are not completely satisfied with your purchase,
    we are happy to assist you with exchanges or refunds, subject to the terms and conditions outlined
below.

Exchange Policy

  • Immediate Try-On: Customers are encouraged to try on their items while the courier waits to
ensure satisfaction.
  • Courier Service: If an exchange is required, a courier will be arranged to pick up the original
product and deliver the exchange item within 5 to 7 working days.
  • Condition of Items: Items must be returned in their original, unused, and undamaged condition
with all tags attached.

Refund Policy

    • Eligibility: Refunds are only available for defective items. Please inspect your purchase upon delivery and report any issues immediately.
   • Shipping Fees: Shipping fees for defective items will be waived automatically.
   • Condition of Items: The returned product must be in its original, unused condition.
   • Processing Time: Refunds may take up to 14 days to process from the date of receiving the returned item.

Sale Policy

   • Refunds: Refunds are not available for items purchased during sale periods due to limited stock.
   • Exchanges: Exchanges are allowed, provided the package remains unopened.
Procedure for Returns/Exchanges
 To initiate a return or exchange, please follow these steps:
  1. Contact Us: Send an email to hayzaofficial1@gmail.com or reach out to us via direct message (DM) on our official social media page.
  2. Provide Details: Include your order number, a description of the issue, and any supporting photos if applicable.
  3. Arrange Pickup: Our team will coordinate with you to schedule a courier for the pickup and

exchange or refund process.

We appreciate your understanding and support in adhering to our policies.
Thank you for choosing Hayza for your fashion needs.